(Published on July 11)
Organization
3iS is a non-for-profit organization that provides information management services to
humanitarian and development organizations. Through information management, we help
our partners target assistance to the world’s most vulnerable populations, and we support
local authorities and institutions to enhance their capacities and become autonomous in their
internal data and information management activities.
Scope of Work
The global IT Officer is responsible for leading and managing the organization’s global IT
operations, infrastructure, and digital platforms. The role ensures the optimal functioning,
security, and scalability of 3iS’ digital ecosystem, aligning with the organization’s strategic
goals.
In addition to ensuring day-to-day operational continuity, the IT Officer plays a key advisory
role in shaping the organization’s digital strategy and standards. The position involves
proactively identifying and implementing technological solutions that enhance
organizational efficiency, data security, and collaboration across dispersed teams.
The IT Officer also supports country teams and headquarters (HQ) by providing advanced
technical expertise, managing cloud environments, maintaining business-critical systems,
and overseeing the integration of digital tools and platforms that enable innovation and long
term sustainability.
The IT Officer works as part of the 3iS’ HQ team. S/he is supervised by the Executive Director
and works in close collaboration with the Technical Advisor and other HQ personnel
(Procurement, HR, Finance and Operations).
Duties
1. Cloud Infrastructure & Systems Administration
• Administer and maintain AWS and Google Cloud infrastructures, ensuring high
availability, cost-efficiency, and security.
• Lead the deployment and maintenance of open-source and proprietary platforms,
coordinating with internal teams and external vendors.
2. Microsoft 365 & Google Workspace Management
• Administer Microsoft 365 services including Exchange, Teams, Entra ID (formerly
Azure AD), SharePoint, and Defender for Business.
• Ensure the proper configuration, security, and policy enforcement of Google
Workspace tools and user accounts.
3. IT Support and Service Desk Oversight
• Provide global technical support, ensuring prompt resolution of incidents and
overseeing ticket management through an open-source, PHP-based helpdesk
platform.
• Coordinate with country teams and staff to troubleshoot issues, deploy solutions, and
ensure smooth technology operations across offices.
4. Cybersecurity & Incident Response
• Conduct regular security audits and penetration testing.
• Monitor threats and proactively implement incident prevention strategies.
• Coordinate incident response plans and disaster recovery procedures.
5. Licensing, Procurement & Vendor Management
• Manage software licensing and subscriptions, including but not limited to: Microsoft,
Google, Adobe, ArcGIS, Canva, Mailchimp, Solidatech, Zerotier.
• Participate in procurement processes and ensure technical input in vendor
evaluation and selection.
• Provide license usage breakdowns and projections per project to support financial
reporting and budget planning processes in coordination with the finance team.
6. Web Development & Digital Communication Platforms
• Maintain and enhance the organization’s website in WordPress, ensuring alignment
with communication goals.
• Support web development projects, including full-stack custom implementations.
• Manage and administer digital communication platforms such as LinkedIn, Facebook,
and X (formerly Twitter).
• Consume and integrate APIs from external platforms (e.g., Meta) to support digital
innovation and system interoperability, and provide technical support to projects
that require API-based development and integration (e.g., chatbot implementation
using Amazon Bedrock).
7. Analytics & Monitoring
• Implement and manage monitoring and analytics tools to track system performance,
security events, and website engagement.
• Provide reports to leadership to guide data-driven decision-making.
8. Strategic Innovation
• Identify and propose innovative tools and practices to streamline operations and
optimize workflows.
• Support the design and implementation of digital transformation initiatives across
programs and teams.
Requirements
Education
• A degree in Computer Science, Information Systems, or a related technical field.
• Alternatively, a strong and proven professional background that clearly
demonstrates the required technical competencies may be considered in lieu of
formal education.
• Certifications in cloud (AWS, GCP), Microsoft administration, or cybersecurity are a
strong asset.
Languages
• Very good oral and written communication skills in English.
• Knowledge of French and Spanish is a plus.
Experience
• Proven experience in full-stack development and WordPress CMS administration.
• Minimum 3 years of experience in cloud systems administration (AWS, GCP).
• Experience managing Microsoft 365 and Google Workspace environments.
• Strong knowledge in DNS and domain management.
• Familiarity with API integration and digital communication platforms.
• Prior work experience in international or multicultural environments is a plus.
• This position requires solid and proven experience in AWS administration, Google
Cloud Administration, Microsoft 365 (especially administrative management of data
protection in SharePoint, Microsoft Entra, Exchange, and Teams), Google Workspace
management and WordPress development with full-stack coding skills.
Skills
• Strong troubleshooting, diagnostic, and analytical skills.
• Ability to manage multiple systems and tasks independently.
• Excellent communication and interpersonal skills.
• Capacity to innovate and adapt technology solutions to humanitarian and
development contexts.
• Strong ethical standards and adherence to humanitarian values and data protection
principles (e.g., GDPR compliance).
• Very good coordination capacity, autonomy, objective oriented.
• Capacity to work with teams of different backgrounds.
Terms of Employment
Job Title: IT Officer
Duty Station: Home-based
Type of Contract: International Consultant
Expected Starting Date: As soon as posible
Duration of the Contract: 12 months
Fees: 3,000 – 4,000 USD
Accountability to Beneficiaries
3iS’ personnel is expected to respect principles of accountability to beneficiaries of 3iS
programs, in line with international standards while actively engaging beneficiary
communities as equal partners in the design, monitoring and evaluation of field projects.
Guiding Principles
Personnel is expected to respect the local culture and 3iS’ policies, procedures, and values
at all times. 3iS has zero-tolerance for sexual harassment, exploitation and abuse, human
trafficking, child abuse and exploitation. Any violations of these principles and policies will
be treated as serious misconduct. 3iS is an Equal Opportunity Employer regardless of
background. 3iS may carry out reference checks with other organizations on matters related
to sexual harassment, exploitation and abuse
Please do not apply if you do not meet the minimum requirements.
Moreover, please do not apply if you are not within a 2-hours difference from Paris timezone.
Any application received by e-mail will not be considered.
